How to create an account? The account is created during buying at the e-shop. It is the next step after acceptance of value of the goods in the shopping cart . The account will be created only after setting up a password to the service. The account can also be created by choosing “ I want to register” bar after clicking “log in”. Zapomniałem hasła? / forgot your password?

Forgot your password? Click ‘log in’ in the top right corner. A window in which “ I forgot my password” has to be clicked will open. Provide your e-mail address. An e-mail containing a message , that has to be confirmed in order to change the password will be sent to the given e-mail address. Having done this you will be able to log in using your new password.

Do I need to create an account in order to buy at the e-shop? The customer is not obliged to create an account in order to place an order. However, having an account enables view of previous purchase orders and there is no need to fill all required fields with delivery and address data.

Why should a service account be created? Having the account gives you the following advantages: - view of previous purchase orders - no need to fill all required fields with delivery and address data during next shopping

Are all products on the webpage available at hand? All products with visible price are on stock. Unavailable goods are marked with the following information: “temporarily unavailable”.

I have not received the e-mail with confirmation of purchase order placement. Please send such information via e-mail on info@kinga.com.pl stating your name and surname or by calling +48 (85) 876 82 20. We will check whether the order has been properly placed.

Is there a chance to return or exchange the goods if they are not appropriate? Of course. Click here to go to detailed information on return and exchange .

Can I resign from purchase? Yes. You can exchange or return purchased goods within 10 days from goods receipt provided that the goods: have not been used, are clean, free of any scents ( e.g. perfume, cream fragrances), are originally tagged and are in the original packaging. Click here. to go to detailed information on return and exchange.

I would like to change the size of the products. What do I have to do? In order to have the goods exchanged quickly the customer has to place a new order in the e-shop at www.kinga.com.pl and indicate the exchange of goods in the comments field. Number of the new purchase order has to be stated in the exchange form in order to shorten the delivery time. Cost of sending the exchanged goods to the customer are equal to PLN 7. The fee has to be transferred to our bank account otherwise the goods will have to be paid for on receipt.

What do I have to do In order to return lingerie? Goods secured against damage should be sent back to address : Kinga S.C 1000-lecia PP 6 15-111 Bialystok, POLAND It is necessary to add the following annotation: „e-shop warehouse” Please attach the following to the returned goods: Receipt and filled in return/exchange form.

What are the dispatch costs? Freight charges depend on payment and delivery method. Click here to see a detailed table of costs.

I want to make a present and dispatch the goods to a different address, is that possible? Yes, of course. When placing the order you have to fill in separate fields for buyer and receiver data.

I Got the e-mail that the goods were dispatched but they have not arrived yet. Please send the information together with the number of the purchase order on info@kinga.com.pl or call +48 (85) 876 82 20.

Do you dispatch abroad? Yes. to see a detailed table of costs and countries to which we can send the goods.

How can I pay for the order? Currently you can make a bank transfer or pay on receipt. Click here to get more info on payment methods.

Can I pay with a credit card? Currently this option is not available, however we plan to introduce this option soon.